My mother just got ADSL and needed to change some settings to be able to send mail from her old address while changing to the new provider. This is of course quite difficult to check and change just by instructing her over telephone. I called her up, using skype, and instructed her to request to start remote assistance with me.
Another challenge for me is to guess the name in menus and similar because she run swedish windows and I have been running english versions as long as I can remember.
We got the session started and it took me less than a minute to do the change. Much faster than traveling 1200km to Sweden. 🙂
I really like remote assistance.